Partially Degraded Service

Uptime over the past 90 days. View historical uptime.
Enterprise Europe Operational
API Operational
End User Flow Operational
Verification Decisions Operational
Webhooks Operational
Veriff Station Operational
Reporting Operational
KYB Operational
Enterprise USA Operational
API Operational
End User Flow Operational
Verification Decisions Operational
Webhooks Operational
Veriff Station Operational
Reporting Operational
SaaS Operational
API Operational
End User Flow Operational
Verification Decisions Operational
Webhooks Operational
Veriff Station Operational
Reporting Operational
Unidentified Component Degraded Performance
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Reporting - Upcoming scheduled maintenance notice Nov 10, 2026 13:00-14:00 EET

Hello!

We wanted to inform you that we have a scheduled maintenance on our Reporting functionality in Station/Hub, that will take approximately an hour.

During this time, the Reporting functionality will be temporarily unavailable. Once it’s done, everything will be working smoothly again.

Sorry for any inconveniences this may cause and please do not hesitate to contact us directly in case of questions.
Posted on Oct 14, 2026 - 10:30 EEST

Legacy hosts decommissioning Dec 9, 2026 10:00-11:00 EET

Hello!


We want to notify you that starting from the 9th of December, we will be decommissioning our legacy hosts for public API and verification sessions. Currently, both the new and legacy hosts are working in parallel, so you can transition as soon as you're ready.

Required changes for verification session host:

- Self-serve: Change host from alchemy.veriff.com to saas.veriff.com
- EU Enterprise: Change host from magic.veriff.me to eu.veriff.com
- US Enterprise: Change host from magic.us.veriff.me to us.veriff.com

Required changes for public API host:

- Self-serve: Change URL from stationapi.veriff.com to api-saas.veriff.com
- EU Enterprise: Change host from api.veriff.me to api-eu.veriff.com
- US Enterprise: Change host from api.us.veriff.me to api-us.veriff.com

Endpoints, payloads and authentication are unchanged, so no other code changes are needed from your end.

As a reminder, to ensure uninterrupted access to our services, it is important that your network firewall configurations permit communication with our server. This involves allowing specific IP addresses and URLs to establish a secure and reliable connection. For more information, visit our developer documentation at: https://devdocs.veriff.com/docs/allowlisted-urls-and-ip-addresses

In case of any questions, do not hesitate to contact us!
Posted on Sep 09, 2026 - 11:37 EEST

Oct 29, 2026

No incidents reported today.

Oct 28, 2026

Delayed decision for a subset of verification sessions
Resolved - Our initial assessment indicated that API response times were affected. Further investigation has shown that API performance was not impacted. The only effect was delayed verification decisions for a small subset of hybrid sessions. Our decision-making capability remained fully operational throughout the incident.
Oct 28, 23:38 EET
Monitoring - Services have recovered and we are monitoring to ensure stability.
Oct 28, 23:20 EET
Identified - The issue has been identified and services are recovering
Oct 28, 22:47 EET
Investigating - We are currently investigating a potential issue with our services. Our team is investigating to determine if everything is working as expected.

We will provide an update on our findings as soon as possible.
Oct 28, 22:36 EET

Oct 27, 2026

Our service is experiencing issues
Resolved - Following a period of successful monitoring, we have confirmed that the issue is fully resolved.

System metrics have returned to normal and all services are operational.

Thank you for your patience with us.
Oct 27, 17:34 EET
Update - We are continuing to investigate this issue.
Oct 27, 16:57 EET
Investigating - We have identified an issue with a component update that is causing more sessions than usual to be routed to manual review.

As a result, decision times for hybrid sessions (automatic decisions with manual fallback) may be longer than usual.

We are actively working on a fix and will provide updates as more information becomes available.
Oct 27, 16:56 EET
Reporting - Urgent maintenance notice
Completed - The scheduled maintenance has been completed.
Oct 27, 12:00 EET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 27, 11:30 EET
Scheduled - Hello there!

We wanted to inform you that we have a urgent maintenance scheduled for our Reporting functionality, that will take approximately 30 minutes. During this time, we expect a small time window during which the Reporting tab will be unavailable.

Once it’s done, everything will be working smoothly again and you will be able to access your up to date reports.

Sorry for any inconveniences this may cause and we appreciate your understanding. For any questions, do not hesitate to contact our support team.
Oct 27, 10:46 EET

Oct 26, 2026

No incidents reported.

Oct 25, 2026

No incidents reported.

Oct 24, 2026

No incidents reported.

Oct 23, 2026

Retrospective Update
Resolved - During the period of 07:40AM - 1:23PM (UTC), our address parsing service experienced degraded performance.

The issue was identified and faulty release was rollback by our team before this notification was published. The service is currently operational and address parsing is working as expected.

More information, including the impact, will be available in the incident RCA. Do not hesitate to contact our support team in case of questions!
Oct 23, 17:13 EEST

Oct 22, 2026

No incidents reported.

Oct 21, 2026

No incidents reported.

Oct 20, 2026

No incidents reported.

Oct 19, 2026

No incidents reported.

Oct 18, 2026

No incidents reported.

Oct 17, 2026

No incidents reported.

Oct 16, 2026

No incidents reported.

Oct 15, 2026

No incidents reported.

Incident History Powered by Atlassian Statuspage